30-Day Money Back Guarantee

At SouthBaySalts, we are committed to providing you with high-quality products and exceptional customer service. Your satisfaction is our top priority, and we want you to feel confident and secure in your purchase. That's why we offer a 30-day money-back guarantee on all our products.

How Our Guarantee Works

1. Eligibility: If you are not completely satisfied with your purchase, you are eligible for a refund within 30 days from the date of purchase.

2. Returns Process:
- Contact us at southbaysalts@yahoo.com to initiate the return process.
- Provide your order number and the reason for the return.
- We will guide you through the return process and provide you with a return authorization number.

3. Return Conditions:
- The product must be returned in its original condition, including all packaging, accessories, and documentation.
- Products that have been used or damaged are not eligible for a full refund.

4. Refund Process:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs:
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions
Certain products may be exempt from our 30-day money-back guarantee due to their nature or if they have been personalized or customized. These exceptions will be clearly indicated on the product page.

Contact Us
If you have any questions about our 30-day money-back guarantee or need assistance with a return, please contact us at southbaysalts@yahoo.com.

Thank you for choosing SouthBaySalts. We value your business and are dedicated to ensuring your satisfaction.